Delivery Policy
After ordering online, you will receive an email confirmation from eDance containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via post within 28 working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at enquiries@edance.com.au.
After ordering or entering online, you will receive an email confirmation from eDance containing your order/entry details. We will normally confirm receipt of your order within a few minutes of ordering.
If you wish to query a delivery please contact us at enquiries@edance.com.au.
Refund & Returns Policy
Up until close of eisteddfod entries date no refund will be given for an entry incorrectly entered by the competitor or for change of mind by the competitor. A refund or purchase adjustment may be sought if the entry has been incorrectly charged due to website malfunction. Please email us at eisteddfods@edance.com.au if this occurs and we will endeavor to resolve the issue as soon as possible. After the close of entries date all entries and refunds are the responsibility of the eisteddfod's nominated coordinator. Any refund will then be at the discretion of that coordinator guided by the syllabus for that eisteddfod. Please refer to the eisteddfod's syllabus for contact details.
If an eisteddfod is cancelled before the entries close date eDance will cancel entries and refund all money collected for that eisteddfod. If an eisteddfod is cancelled after the close of entries date those entries and refunds are the responsibility of that eisteddfod's committee. Please refer to the refund policy outlined in the eisteddfod's syllabus.
If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee (original purchase price of goods only not including postage) from the time you receive the goods. Please email us at enquiries@edance.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. eDance will not be responsible for parcels lost or damaged in transit if you choose not to insure.
